If your Chicago-based company needs an Avaya partner in Chicago to help maintain its telecommunication needs, there some crucial criteria that you should use to judge the specialization and abilities of an Avaya partner in Chicago. In this article, we look at Avaya partners in terms of their partner level, as decided by the Avaya partner system.
Authorized Partners
Largely comprised of local companies, authorized partners have met the "minimum required level of competency" for selling and supporting Avaya solutions. In general, an Avaya partner in Chicago begins at the authorized partner level and progresses to one of the partner levels below after it has gained enough experience and proficiency in selling and supporting Avaya solutions.
Silver Partners
Silver partners have workers who are "qualified to design, sell or support Avaya solutions. Like authorized providers, silver partners are typically local companies that typically specialize in one solution area or niche market. If a silver provider specializes in your company's area of need, using its services may be the best option for achieving revenue goals and improving the bottom line.
Gold Partners
Gold Partners typically provide services over a broader geographic area that the two types of providers above. They also usually have more certified Avaya technicians on staff than the providers above. Consequently, gold partners tend to specialize in working with large companies and "support multiple solution areas", making them a great choice for big operations that need assistance with more than one type of Avaya business telephone solution.
Platinum Partners
Platinum partners have achieved the highest level of certification in the Avaya Connect Program, and typically have more "Avaya-mandated credentialed associates." These associates tend to specialize in completing complex projects for large organizations that involve the work of specialized vendors. These partners also provide services over a wide geographic area.
Summary
With so many levels of providers to choose from, it can be challenging for companies to choose a provider that meets their needs. If you are unsure of which level of provider you need -- an authorized partner, a silver partner, a gold partner, or a platinum partner -- contact a Chicago-based IT provider for help determining what level of service your company needs.
By receiving assistance from the right type of partner -- authorized, silver, gold or platinum -- your company can resolve problems with the phone system and implement solutions that improve the productivity of telecommunication resources, and thus enhance productivity.
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